A ticketing system converts customer enquiries into organised, trackable requests with reference numbers. Without one, support requests get lost in shared email inboxes, customers get duplicate responses (or none), and there's no way to know what's been resolved. Our free ticketing system gives sole traders and small teams a simple, browser-based way to manage support requests without paying $20-55/month for Freshdesk or Zendesk.
Frequently Asked Questions
What is a support ticketing system?
A ticketing system converts customer enquiries into numbered, trackable "tickets" with a status (open, in progress, resolved). Each ticket captures the customer's name, email, issue description, and priority. This means nothing gets lost, every request has an owner, and customers can be given a reference number to follow up. Even a solo business handling 20 tickets per week benefits from a ticketing system.
Why does the free plan delete tickets after 7 days?
The free plan stores tickets for 7 days to provide a genuinely useful free tool while creating a natural upgrade path for businesses that need ticket history for SLA compliance, pattern analysis, or audit trails. If you need to keep a record before the 7 days is up, reply to the customer's email (which creates a permanent email thread) before the ticket expires.
Can customers submit tickets themselves?
On the free plan, tickets are created by you (the agent) when a customer contacts you by email or phone. We provide an embeddable ticket submission form on paid plans. Upgrade to Basic ($9/mo) or higher to get a public ticket submission form that customers can fill out directly.
How do I reply to a customer from a ticket?
Click on any ticket to expand it, then click "Reply via Email" if the customer's email is on the ticket. This opens your default email client with the ticket subject pre-filled (including the ticket reference number). This keeps the email thread linked to the ticket reference. On paid plans, you can reply directly from within the ticketing dashboard.
What is a good alternative to Zendesk for small businesses?
Zendesk starts at $55/month per agent — expensive for a small business handling under 100 tickets per week. Our free ticketing system is ideal for businesses handling under 50 tickets per week with 1 agent. For more volume, our paid plans start at $9/month flat (not per-agent). Freshdesk and Crisp are also popular alternatives, though both have limitations on their free plans. Our tool requires no integration, no plugin install, and works immediately in any browser.