A status page transforms service outages from a support nightmare into a managed communication. Without one, customers flood your support inbox the moment something goes wrong. With one, they check the status page first — dramatically reducing support volume during incidents. Companies with status pages report up to 60% fewer support tickets during outages.
Frequently Asked Questions
What is a status page?
A status page is a public webpage that shows the operational status of your services, products, or infrastructure in real time. It lists each service (e.g. Website, API, Payments, Email) and shows whether it's operational, experiencing issues, or down for maintenance. During incidents, updates are posted to keep customers informed without them needing to contact support.
What should I list as components on my status page?
List the services your customers directly interact with. For a SaaS business this might include: Website, Application, API, Payments, Email notifications, and Support portal. For an e-commerce business: Website, Checkout, Order tracking, and Email confirmations. Start with 3-5 components that matter most to your customers.
When should I post an incident update?
Post an incident update as soon as you confirm there's an issue affecting customers — even if you don't yet know the cause. A quick "We're investigating elevated error rates" posted within 5 minutes of detecting an issue is far better than silence. Follow up every 30-60 minutes with status updates, and always post a resolution update when the issue is fixed.
Can I link to my status page from my website?
Yes — and you should. Add a link to your status page in your website footer, your support portal, and your email auto-replies. Some businesses also add a small status indicator (green/yellow/red dot) to their navigation bar that links to the status page. This proactively communicates service health to customers.
Is this status page tool free?
Yes. The free tier gives you one status page with unlimited components and 30 days of incident history. Your page is hosted at toolscourt.com/status/your-id and is publicly accessible. Upgrade to paid plans for custom domains, incident history beyond 30 days, email/Slack notifications for subscribers, and multiple status pages.